Product Support
Your AI Systems Keep Getting Better After Launch
This is not a helpdesk. Product Support is a structured stabilization engagement that keeps your AI systems stable, optimized, and aligned to your evolving operations, so your investment compounds over time instead of degrading.
Month 1 Required
10% of total build, stabilization after launch
Months 2–3 Recommended
7%, optimization and knowledge base updates
Month 4+ Optional
10%, ongoing continuity as operations evolve
What Support Includes
Active stewardship across every layer of your AI system, not just break-fix response.
System Monitoring & Issue Resolution
Active monitoring of your AI infrastructure to catch and resolve issues before they disrupt your operations or affect your team.
Knowledge Base Updates
As your programs, financials, and strategy evolve, your AI knowledge base is updated to reflect the current state of your organization, so the system stays accurate.
Model Strategy & Optimization
We monitor the AI model landscape so you don't have to. As models evolve, we evaluate which ones best fit each part of your system, when to switch, and why, so your tools always run on the right engine for the job.
Workflow Adjustments
As your team identifies new use cases or operational changes, your AI systems are adjusted to match, so the tools grow alongside your organization.
Support Pricing Structure
Structured around your total build investment so stabilization is proportional and predictable.
Month 1, Required
10% of total build. The first month of support is required for all engagements to ensure a stable, optimized launch. This is where the highest volume of configuration refinements occur.
Months 2–3, Recommended
7% of total build. The second and third months focus on knowledge base updates, workflow adjustments, and performance tuning as your team settles into daily usage.
Month 4+, Optional
10% of total build. Ongoing support for organizations that want active system stewardship as their operations and strategy evolve beyond the initial build scope.
$15K+ Builds, First 4 Months Included
For total builds of $15,000 or more, the first four months of Product Support are included in the engagement at no additional cost.
Support Applies Across the Ecosystem
Product Support covers every Automate Impact system, from individual tools to full-ecosystem builds. The more you build, the more value ongoing support delivers.
Dashboard
Knowledge base and AI Director stay current
Product Support
Active stewardship across your full AI ecosystem
Grant Tools & CRM
Workflows tuned as your team and programs evolve
Builds of $15,000 or more include the first four months of Product Support at no additional cost.
Keep Your AI Systems Performing
Book a free consultation and we'll walk through what ongoing support looks like for your specific build and how to structure it for your operational calendar.